TERMS & CONDITIONS – ETHIO NOMAD TOURS
1. Introduction
These Terms and Conditions govern all bookings, tours, and services provided by Ethio Nomad Tours. By booking a tour with us, you confirm that you have read, understood, and agreed to these terms.
2. Booking & Confirmation
- All bookings must be made through our website, email, phone, or authorized representatives.
- A booking is considered confirmed once a deposit is paid and written confirmation is sent by Ethio Nomad Tours.
- The remaining balance must be paid before the tour start date, as specified in your booking confirmation.
3. Payments
- Prices are quoted in USD or ETB unless otherwise stated.
- Accepted payment methods will be communicated during booking (bank transfer, cash, or other approved methods).
- Any bank or transfer fees are the responsibility of the client.
4. Cancellation & Refund Policy
- Cancellations must be made in writing via email.
- Cancellation charges depend on how close to the departure date the cancellation is made.
- Deposits are generally non-refundable unless otherwise agreed.
- No refunds will be given for unused services once the tour has started.
5. Changes to Itinerary
- Ethio Nomad Tours reserves the right to modify itineraries due to weather conditions, safety concerns, road conditions, or unforeseen circumstances.
- Any changes will be made with the client’s safety and best interests in mind.
6. Travel Insurance
- Travel insurance is not included in the tour price.
- Clients are strongly advised to obtain comprehensive travel insurance covering medical expenses, trip cancellation, and personal belongings.
7. Health & Fitness Requirements
- Some tours involve trekking, hiking, or travel in remote areas.
- Clients are responsible for ensuring they are physically fit and healthy to participate.
- Any medical conditions must be disclosed at the time of booking.
8. Visas & Travel Documents
- Clients are responsible for obtaining valid passports, visas, and any required travel documents.
- Ethio Nomad Tours is not responsible for denied entry or delays caused by incomplete documentation.
9. Responsibility & Liability
- Ethio Nomad Tours acts as a tour operator and is not responsible for injury, loss, damage, delays, or expenses caused by events beyond our control.
- Participation in tours is at the client’s own risk.
- We are not liable for loss or damage to personal belongings.
10. Force Majeure
- Ethio Nomad Tours shall not be liable for failure to perform services due to events beyond our control, including natural disasters, political instability, strikes, or pandemics.
11. Photography & Media Use
- Photos or videos taken during tours may be used for promotional purposes unless the client requests otherwise in writing.
12. Code of Conduct
- Clients are expected to respect local customs, culture, religion, and laws.
- Any behavior that endangers others or disrupts the tour may result in removal from the tour without refund.
13. Complaints & Feedback
- Any complaints should be communicated to the tour guide or company representative as soon as possible.
- We welcome feedback to help us improve our services.
14. Governing Law
- These Terms and Conditions are governed by the laws of the Federal Democratic Republic of Ethiopia.
15. Contact Information
For questions regarding these Terms & Conditions, please contact us:
- Ethio Nomad Tours
- Phone: +251 945 328 924
- Email: [email protected] | [email protected]
By booking with Ethio Nomad Tours, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.